A cookie is a small file of letters and numbers that we store on your browser or on your computer if you agree. The word ‘cookie’ is often used (and we use it) as a general term to describe a number of technologies, all of which have a similar purpose. Cookies contain information that is transferred to your computer’s memory. When you return to websites – or visit websites that use the same cookies – they recognise these cookies.
The types of cookie that we use can be put into 3 categories:
These cookies are essential, as they ensure your security and privacy when you use our secure sites, as well as enabling you to move around a website and use its features. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided.
These cookies make our website work, or improve how our website works and performs. Without these cookies we can’t learn how our website is performing and make relevant improvements that could better your browsing experience.
These cookies and similar technologies gather information about your browsing habits. They record your visit to our website, how you arrived at the site, the pages you have visited and the links you have followed. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website and communications works, for example, by ensuring that users are finding what they are looking for easily, and to improve our products and services. We will use this information to inform our website, product and marketing decisions. We may also share this information with third parties for this purpose.
Certain of our emails may include links, and we may set a unique tag to each. If you click on these links, we will log this, and this will help us understand who has clicked on which links. We use this information to tailor future messages, and to improve our communications to you and others.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You may also be able to utilise third party plugins or extensions to block or restrict certain cookies. However, if you use your browser settings or an application to block all cookies (including essential cookies) you may not be able to access all or parts of our site, and it may impair your experience.
For cookies or similar technologies used in emails, if you do not wish to accept these simply close the email before downloading it and do not click on any links. In some cases depending on your email or browser settings cookies may be automatically downloaded. Please refer to your email browser or device instructions for more information about this.
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